ELARA FRAGRANCE POLICIES

Shipping & Delivery Policy

Last Updated: September 15, 2026

At ELARA Fragrances, every order is prepared with care. We want the experience of receiving your fragrance to feel as considered as the fragrance itself.

This policy explains how your ELARA order is processed and delivered.

1. Where We Deliver

ELARA currently delivers across Pakistan.

We aim to make our fragrances accessible nationwide, subject to courier service availability in certain remote or extended delivery areas.

2. Order Processing

Orders are processed during our regular business days.

Please allow 1–2 business days for your order to be prepared and dispatched.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time is separate from delivery time.

3. Delivery Time

Estimated delivery times after dispatch are:

Karachi: 1–4 business days

Nationwide Pakistan: 4–7 business days

These are estimated delivery periods and are not guaranteed delivery dates.

Delivery may take longer during public holidays, promotional periods, adverse weather, operational disruptions or other circumstances outside ELARA’s reasonable control.

4. Shipping Charges

A standard shipping fee of PKR 350 applies to orders within Pakistan.

Complimentary Shipping

Orders of PKR 15,000 or above qualify for complimentary standard shipping within Pakistan.

Any applicable free-shipping offer will be reflected at checkout or communicated at the time of purchase.

5. Payment

ELARA currently operates on a prepaid-order basis.

Cash on Delivery (COD) is not currently available.

Available online payment methods will be displayed at checkout.

6. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through the contact information provided with your order, where tracking is available.

Our designated courier partner may also provide tracking updates directly.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout.

This includes:

  • Full name
  • Active phone number
  • Complete delivery address
  • City and area
  • Relevant landmark or additional address information where necessary

ELARA cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If a parcel is returned to ELARA because of an incorrect address or unsuccessful delivery attempts, additional delivery charges may apply if the order needs to be dispatched again.

8. Delivery Attempts

If you are unavailable when the courier attempts delivery, the courier may make additional delivery attempts according to its operational procedures.

Customers should ensure that the provided phone number remains reachable during the delivery period.

9. Remote Areas

Certain locations may be classified by the courier as remote or extended delivery areas.

Delivery times or charges may vary for such locations depending on courier availability.

10. Delayed Deliveries

If your order has exceeded the estimated delivery window, please contact us so that we can assist with tracking the shipment.

Email: elarafragrances@gmail.com

WhatsApp: +923098173159

Please provide your order number when contacting us.

11. Damaged Parcels

We take reasonable care when preparing and packaging your order.

If your parcel arrives visibly damaged, please photograph the package before opening it where possible.

If the product inside is damaged or leaking:

  1. Take clear photographs and/or video of the parcel and product.
  2. Retain the original packaging.
  3. Contact ELARA within 48 hours of delivery.
  4. Provide your order number and supporting evidence.

We will review the matter and determine the appropriate resolution in accordance with our Exchange & Return Policy.

12. Lost or Missing Shipments

If your tracking information indicates that a parcel has been delivered but you have not received it, please contact ELARA immediately.

We may coordinate with the courier to investigate the shipment.

13. Circumstances Beyond Our Control

ELARA is not responsible for delivery delays caused by circumstances beyond our reasonable control, including severe weather, natural events, courier disruptions, public holidays, road closures, security restrictions or other unforeseen events.

We will nevertheless make reasonable efforts to assist you.

14. Contact Us

For shipping or delivery enquiries:

Email: elarafragrances@gmail.com

WhatsApp: +923098173159

Instagram: @elarafragrances.pk

ELARA Fragrances
Karachi, Pakistan

The Luxury of After.

Refund & Cancellation Policy

Last Updated: September 15, 2026

This policy explains when an ELARA order may be cancelled and when a refund may be issued.

1. Order Cancellation

You may request cancellation of your order before it has been dispatched.

Please contact us as soon as possible after placing your order.

Email: elarafragrances@gmail.com

WhatsApp: +923098173159

Once an order has been dispatched, cancellation may no longer be possible.

2. Prepaid Orders

ELARA currently accepts prepaid orders only.

If an eligible order is cancelled before dispatch, the applicable refund will be processed through the relevant payment/refund method.

3. When a Refund May Be Issued

A refund may be issued where:

  • An eligible order is cancelled before dispatch.
  • ELARA is unable to fulfil a prepaid order.
  • A wrong product has been supplied and a refund is agreed instead of replacement.
  • A product is confirmed to be damaged or defective and a refund is approved.
  • An eligible returned product has been received and approved for refund.

4. Opened or Tested Fragrances

A refund will not generally be available simply because a customer does not like a fragrance after opening, spraying or testing it.

Fragrance preference is subjective and does not by itself establish that a product is defective.

5. Refunds for Approved Returns

Where a return is approved, ELARA will process the applicable refund after receiving and inspecting the returned product.

The returned product must satisfy the requirements of our Exchange & Return Policy.

6. Refund of Shipping Charges

For customer-requested returns due to change of mind or preference, original shipping charges are non-refundable.

Where the issue is confirmed to be attributable to ELARA, the applicable shipping charges will be considered as part of the resolution.

7. Return Shipping Charges

Where a customer returns an eligible product because of a change of mind or preference, the customer is responsible for the applicable return shipping charges.

Where the return is due to a confirmed wrong, damaged or defective product attributable to ELARA, ELARA will determine the appropriate shipping arrangement.

8. Refund Processing

Approved refunds will be initiated within 5–7 BUSINESS DAYS after approval.

The time required for funds to appear in your account may depend on your bank, payment provider or other financial institution.

Processing times therefore may vary.

9. Duplicate Payments

If you believe you have been charged twice for the same order, please contact us with your order and transaction details.

Once the duplicate payment is verified, the applicable refund will be processed.

10. Failed Payments

If your payment appears to have failed but funds have been deducted from your account, please contact us and provide the relevant transaction details.

We will investigate the matter with the applicable payment provider where necessary.

11. Product Unavailability

If an ordered product becomes unavailable before fulfilment, ELARA may contact you to offer an alternative product or another appropriate resolution.

If ELARA cannot fulfil a prepaid order and no alternative is agreed, the applicable amount will be refunded.

Exchange & Return Policy

Last Updated: September 15, 2026

At ELARA Fragrances, we want you to feel confident in your purchase.

Because fragrance is a personal-use product, and because maintaining product integrity and hygiene is important to us, our return and exchange policy is designed to be both fair to our customers and responsible to the nature of the product.

1. Our Return & Exchange Policy

ELARA accepts eligible returns and exchanges within 7 calendar days of delivery, provided the product is:

  • Unopened.
  • Unused.
  • Unsprayed.
  • In its original condition.
  • In its original packaging.
  • Suitable for resale.
  • Accompanied by the original order information/invoice where applicable.

2. Opened or Tested Fragrances

For hygiene and product-integrity reasons, we do not accept returns or exchanges for fragrances that have been opened, sprayed, tested or partially used simply because the customer does not like the fragrance.

We understand that fragrance is deeply personal.

How a fragrance smells and performs can differ from person to person depending on skin chemistry, environment, climate, application and individual perception.

Therefore, the following do not automatically constitute a product defect:

  • Not liking the fragrance after opening it.
  • Finding that the fragrance smells different on your skin.
  • Preferring another fragrance.
  • Finding the performance different from your personal expectation.
  • Changing your mind after testing the product.

3. Change of Mind

If you change your mind after purchasing an ELARA fragrance, you may request a return or exchange within 7 calendar days only if the product remains unopened and unused and meets all other requirements of this policy.

4. Wrong Product Received

If you receive a product different from the one ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Photographs of the product received.
  • Photograph of the shipping label.
  • Any other information reasonably requested by our team.

If the error is confirmed to be attributable to ELARA, we will arrange an appropriate resolution.

5. Damaged or Leaking Product

If your fragrance arrives damaged, broken or leaking, please contact us within 48 hours of delivery.

Please provide clear photographs and/or video showing:

  • The outer parcel.
  • Shipping label.
  • Product packaging.
  • Product bottle.
  • The visible damage or leakage.

Please retain the original packaging until the matter has been resolved.

If the issue is confirmed to have occurred during transit or is otherwise attributable to ELARA, we will provide an appropriate resolution, which may include replacement, exchange or refund depending on the circumstances.

6. Manufacturing Defects

If you believe your product has a genuine manufacturing defect, please contact us with details and supporting evidence.

The matter will be reviewed individually.

7. Allergic Reaction or Sensitivity

Individual sensitivity to fragrance ingredients can vary.

If you have known allergies or sensitivities, please review the available product information and exercise appropriate caution before use.

An allergic reaction or personal sensitivity does not automatically indicate that a product is defective.

If irritation occurs, discontinue use and seek appropriate professional medical advice where necessary.

8. Exchange for Another ELARA Fragrance

An eligible unopened and unused fragrance may be exchanged for another available ELARA fragrance within the 7-day exchange period.

If the replacement product has a higher price, the customer will be responsible for the difference.

If the replacement product has a lower price, the difference will be refunded.

9. Sale and Promotional Products

Products purchased during a sale or special promotion may be subject to additional terms communicated at the time of purchase.

Unless expressly stated otherwise, genuine cases involving incorrect, damaged or defective products will be reviewed under this policy.

10. Gift Orders

Eligible unopened and unused gift orders may be exchanged subject to this policy.

Where a refund is approved, it will normally be issued to the original purchaser or payment method rather than directly to the recipient of the gift.

11. Return Shipping

Where the return is requested because of a customer’s change of mind or preference, the applicable return shipping cost will be the customer’s responsibility.

Where a return or exchange is required because ELARA supplied the wrong product or a product is confirmed to have arrived damaged or defective due to circumstances attributable to ELARA, ELARA will determine the appropriate shipping arrangement.

12. Product Inspection

All returned products are subject to inspection.

ELARA may reject a return or exchange if the product:

  • Has been opened.
  • Has been sprayed or tested.
  • Has been partially used.
  • Is damaged through customer handling.
  • Shows signs of tampering.
  • Is missing original packaging.
  • Is outside the applicable return period.
  • Otherwise fails to meet the conditions of this policy.

13. How to Request a Return or Exchange

Please contact ELARA before sending any product back.

Email: elarafragrances@gmail.com

WhatsApp: +923098173159

Please include your order number, product details and reason for your request.

Do not send a product to ELARA without receiving return instructions from our team.

Privacy Policy

Last Updated: September 15, 2026

ELARA Fragrances (“ELARA”, “we”, “us” or “our”) respects your privacy.

This Privacy Policy explains how information may be collected and used when you visit or make a purchase through elara-fragrances.com.

1. Information We May Collect

Depending on how you interact with our website, we may collect:

  • Name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • Order details
  • Payment status and transaction information
  • Customer service communications
  • Marketing preferences
  • IP address
  • Browser and device information
  • Website usage information
  • Cookies and similar technologies

2. How We Use Your Information

We may use customer information to:

  • Process orders.
  • Arrange delivery.
  • Confirm purchases.
  • Communicate regarding orders.
  • Provide customer support.
  • Process returns, exchanges and refunds.
  • Prevent fraud and misuse.
  • Maintain website security.
  • Improve our website and services.
  • Understand website usage and performance.
  • Send marketing communications where appropriate and permitted.

3. Payment Information

Payments may be processed through third-party payment providers.

ELARA does not claim to store complete payment-card information unless our website and payment provider specifically provide for such storage.

Payment information may be subject to the privacy policy and security practices of the relevant payment provider.

4. Cookies

Our website may use cookies and similar technologies to:

  • Enable website functionality.
  • Remember preferences.
  • Understand website usage.
  • Improve website performance.
  • Support analytics and marketing activities where applicable.

You may manage cookies through your browser settings.

5. Third-Party Service Providers

ELARA may use third-party providers for services such as:

  • Payment processing.
  • Courier and delivery.

Where applicable, information may be shared with these providers only to the extent reasonably necessary for them to provide their services or as otherwise permitted by applicable law.

6. Marketing Communications

Where you have chosen to receive marketing communications, we may contact you about:

  • New launches.
  • Promotions.
  • Special offers.
  • Brand news.
  • Campaigns and events.

You may unsubscribe from marketing communications at any time using the available unsubscribe mechanism or by contacting us.

7. Data Security

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain customer information for as long as reasonably necessary for order fulfilment, customer service, business records, accounting, fraud prevention, dispute resolution and other legitimate purposes.

9. Sharing of Information

ELARA does not sell customer personal information as a business practice.

We may share relevant information with service providers when necessary to process orders, deliver products, process payments, provide customer support, maintain the website or perform other legitimate business functions.

10. Third-Party Websites

Our website may contain links to third-party platforms.

ELARA is not responsible for the privacy practices, content or security of third-party websites.

We encourage customers to review the privacy policies of those services.

11. Your Privacy Choices

You may contact us regarding questions about the personal information we hold or how it is used.

Where applicable, you may also request correction of inaccurate information or opt out of marketing communications.

12. Children’s Privacy

Our website is not specifically directed toward children.

We do not knowingly seek to collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

Terms & Conditions

Last Updated: September 15, 2026

Welcome to ELARA Fragrances.

These Terms & Conditions govern your use of elara-fragrances.com and purchases made through our website.

By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.

1. About ELARA

ELARA Fragrances is a Pakistan-based fragrance brand offering luxury Extrait de Parfum.

Business Location: Karachi, Pakistan

Website: elara-fragrances.com

Email: elarafragrances@gmail.com

WhatsApp: +923098173159

2. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent activity.
  • Attempt unauthorized access.
  • Interfere with website security or operation.
  • Introduce malicious software.
  • Impersonate ELARA or another person.
  • Copy substantial website content without permission.
  • Use our content for unauthorized commercial purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Minor differences may occur between photographs displayed online and the physical product due to lighting, photography, screen settings or packaging updates.

4. Fragrance Experience

Fragrance is subjective.

The way a fragrance smells and performs can vary according to skin chemistry, application, climate, environment, storage and individual perception.

Our fragrance descriptions are intended to help customers understand the character of a fragrance and should not be interpreted as a guarantee of identical performance or perception for every wearer.

5. Product Availability

All products are subject to availability.

ELARA may discontinue products or limit quantities where reasonably necessary.

If a product becomes unavailable after an order has been placed, we will contact the customer regarding an appropriate resolution.

6. Prices

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices and promotions may change without prior notice.

If a genuine pricing or technical error occurs, ELARA may contact the customer before fulfilling the order.

7. Orders

Customers are responsible for ensuring that all information provided during checkout is accurate.

This includes the customer’s name, phone number, email address and delivery address.

8. Order Confirmation

After an order is placed, ELARA may send an order confirmation through email, WhatsApp, Instagram or another available communication channel.

An order confirmation acknowledges receipt of the order but does not prevent ELARA from cancelling an order where there is a legitimate stock, pricing, payment, fraud or fulfilment issue.

9. Payment

ELARA currently operates on a prepaid-order basis.

Cash on Delivery is not available.

Available online payment methods will be displayed at checkout.

10. Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Please refer to our Refund & Cancellation Policy.

11. Promotions

Promotional offers and discount codes may be subject to specific conditions, including validity periods, eligible products, minimum order values or other restrictions communicated at the time of the promotion.

Unless expressly stated otherwise, promotions cannot be combined.

12. Intellectual Property

All ELARA intellectual property and website content, including:

  • Brand name and logo.
  • Product names.
  • Product photography.
  • Campaign photography.
  • Website design.
  • Written content.
  • Graphics.
  • Videos.
  • Product descriptions.
  • Marketing materials.

may not be copied, reproduced, distributed, modified or commercially exploited without prior written permission, except where permitted by applicable law.

13. Prohibited Activities

You must not use our website to:

  • Commit fraud.
  • Submit false information.
  • Impersonate another person or business.
  • Scrape or reproduce substantial website content without permission.
  • Attempt unauthorized access.
  • Disrupt website functionality.
  • Introduce malicious code.
  • Engage in unlawful activity.

14. Third-Party Services

Our website may rely on third-party services, including payment providers, courier companies, and other technology providers.

Third-party services operate according to their own terms and policies.

15. Limitation of Liability

ELARA takes reasonable care in operating its website and fulfilling customer orders.

To the extent permitted by applicable law, ELARA is not responsible for losses arising solely from circumstances beyond our reasonable control, including courier delays, third-party service interruptions, technical failures or unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted.

16. Changes to These Terms

ELARA may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised “Last Updated” date.

Product Care & Safet

Last Updated: September 15, 2026

Your fragrance deserves to be cared for.

For the best experience and to help preserve your fragrance over time:

Store Away From Direct Sunlight

Keep your ELARA fragrance away from prolonged direct sunlight.

Avoid Excessive Heat

Store in a cool, dry environment away from excessive heat and sudden temperature changes.

Keep the Bottle Securely Closed

Keep the bottle properly closed when not in use to minimize unnecessary exposure to air.

Keep Away From Flames

Perfume contains flammable ingredients.

Keep away from flames, sparks and other sources of ignition.

Do not spray near an open flame.

For External Use Only

ELARA fragrances are intended for external use only.

Do not ingest.

Avoid Eye Contact

Avoid spraying directly into or around the eyes.

If contact occurs, rinse thoroughly with clean water.

Skin Sensitivity

Individual sensitivity to fragrance ingredients may vary.

If you have known allergies or sensitive skin, review the available product information and exercise appropriate caution before use.

If irritation occurs, discontinue use.

Keep Away From Children

Keep fragrance bottles out of reach of children.

Damaged Products

If your fragrance arrives damaged or leaking, discontinue use and contact ELARA customer support.

Email: elarafragrances@gmail.com

WhatsApp: +923098173159

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